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Are you try to set p a pop3 account via MS Office/Outlook, and if so which one? Do not post your actual email account address/logon here when you respond to the question re' pop3 etc.; just which type of account; yahoo, gmail, outlook.com (the last one is what used to be hotmail). Can you send emails via the Mac OS built in mail package?
Mac OSX includes a basic email package/utility - which can be configured variously for pop3 and other possibles...All I show for my pop3 (BT account in the UK) is my bt pop3 account logon and password in its preferences).
That is accessed by clicking on the postage stamp icon; then clicking on file/accounts.. There you can see what account(s) are already enabled (your logon/password for each); and other assorted types of accounts/email providers etc. you can use - if you have an account with them.
The Macmail setup routine is pretty straightforward as I recall; been a while since I set it up...
Mac OSX 10.6.8 is known as Snow Leopard in Apple-land...
What is the incoming and outgoing server for your email provider; and who is it? If it's the your isp then who is that. If you're trying to send emails from something like hotmail (now Outlook.com) or yahoo, or Gmail etc - via M$ Office/Outlook - which one is it?
I have dug out Club Telco (in Oz-land?)
Presuming you're using Club Telco for your email/pop3 account this page may be useful to read through?
In Outlook 2011 on the first 'window' for the account details you enter the appropriate info for incoming and outgoing servers (as on the page immediately above). Your user name and password are the same as set up for the email account. Uncheck all other 'tick' boxes (if checked).
click on More Options
Since your incoming and outgoing servers are different (they aren't always) you need to select 'user name and password' option from the drop down there. Enter those details (they are the same as in the first window). Click OK.
Go to 'Advanced' - Server tab - and check the 'leave copies on the server' button; set the drop down to Never. That way copies of all emails remain on the server (wherever it is) even after you have downloaded them via Outlook 2011. The default setting is to delete them from the server as soon as Outlook 2011 has downloaded them to your computer; not a good idea! Click OK. Leave the Security tab settings untouched.
On the first window check the incoming server port is 110; the outgoing is 25.
My BT account is set up as above and works fine.
Possible reasons why it won't work - disable firewall (briefly) and see it that allows it work; not usually an issue but then who knows?
If you have any antivirus utility running - temporarily disable it. AVG will block outbound mail from Outlook 2011; they know about it but haven't resolved it. Possibly other antivirus utils do the same on Macs running Outlook 2011?
This discussion seems to centre around a similar situation to yours; perhaps have a read too if the above suggestions don't resolve it for you?
Incidentally - I'm no expert; but do run Mac OS currently and had similar problems with Outlook 2011 and outgoing mail. I discovered the AVG item mentioned earlier; and also the default settings re' leaving (or not) mail on servers.
Not every pop3 account requires separate/different server entries for incoming and outgoing mail; some do, some don't. Club Telco appears to use one for incoming and another for outgoing; so you have to provide the outgoing as above (including your logon/password for your email account).
message edited by trvlr